Return Policy

We want you to love your purchase from Grenouille Perfume. If you are not entirely satisfied with your order, we're here to help.

Eligibility:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be returned within 5 days of delivery.

Returns Process:

1. Contact our customer service team to initiate the return process. Please provide your order number and the reason for the return.

2. Our team will provide you with return instructions, including the return address.

3. Pack the item securely, including any accessories, documentation, and proof of purchase.

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to our error (incorrect item received, damaged item, etc.). We recommend using a trackable shipping service for your return to ensure it arrives safely.

Refunds:

Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 15 business days.

Exchanges:

If you need to exchange an item for a different variant, size, or product, please contact our customer service team. Exchanges are subject to product availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 24h of receiving your order. We will provide instructions on how to proceed for a replacement, refund, or repair.

Non-Returnable Items:

Certain items are not eligible for return due to hygiene and safety reasons. These items include Fragrance oil in tola filled,