FAQs

Frequently Asked Questions

1. How do I place an order?

Placing an order with Grenouille Perfume is easy! Simply browse our collection, select your desired fragrance, and add it to your cart. Follow the prompts to complete your order and proceed to checkout.

2. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal and COD (Cash On Delivery) for secure and convenient payments.

3. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your shipment.

4. Do you offer international shipping?

Unfortunately, We are not offering international shipping currently.

5. What is your return policy?

We want you to love your purchase. If you're not satisfied, you can return your item within 5 days of delivery for a refund or exchange. Please review our Return Policy for more details.

6. Are your fragrances inspired by specific brands?

Yes, our fragrances are expertly crafted to capture the essence of renowned international brands. Each scent is inspired by iconic perfumes, allowing you to experience luxury without the high price tag.

7. Are your fragrances cruelty-free?

Yes, our fragrances are cruelty-free and not tested on animals. We are committed to providing high-quality products that are ethical and responsible.

8. How long does the fragrance last?

Our fragrances are designed to last, with a longevity of up to 10 hours. You can enjoy the captivating scent throughout your day.

9. Can I get a sample of your fragrances before purchasing?

At this time, we do not offer fragrance samples. However, if you have any concerns about a specific fragrance, please reach out to our customer service team for assistance.

10. How can I contact customer service?

You can reach our customer service team at Customer Service Hotline. We're here to assist you with any questions, concerns, or inquiries you may have.

11. Can I change or cancel my order after it's been placed?

If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order is shipped, changes may not be possible.

12. How do I know if a fragrance is right for me?

Choosing a fragrance can be a personal experience. We recommend reading the fragrance description and notes to find scents that resonate with your preferences. If you have any questions, our customer service team is here to help.

13. Do you offer gift wrapping or personalized messages?

Currently, we do not offer gift wrapping or personalized messages with orders. However, we are constantly working to enhance our customer experience and may offer these features in the future.

If you have more questions, please don't hesitate to reach out to our customer service team. We're here to provide you with the information you need for a delightful shopping experience.